Returns

 

 

RETURNS & EXCHANGES

 

We have a 7-day return and exchange policy starting from the date you receive your package. Refunds will be processed and a credit will automatically be applied to your credit card or original method of payment. Please note full inspection and processing of returns can take up to 1 week.


To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please include your original receipt in the return shipment.

 

To initiate a return or exchange, please contact info@christinadienst.com with a detailed description of what you want to return or exchange plus your order number and we will get back to you with confirmation within 1-2 business day(s). For exchanges, please specify the new style /color / size you wish to receive.

 

When shipping a return or exchange to us we suggest you insure the package via Mail or UPS and purchase tracking services for your protection. Please provide our Customer Service team with your tracking information (the easiest way is to follow up on the same email thread where you initiated the request).

 

Save the shipping receipt for your records.

 

Once your return has been processed, you will automatically receive a notification.

 

 

PLEASE SHIP YOUR RETURNS AND EXCHANGES TO:

 

Fixe Studio 

CHRISTINA DIENST

622 S Anderson St #107

Los Angeles, CA 90023

USA

  

  

SALE TERMS

     

All orders placed on sale items are FINAL and we will not be able to accommodate any adjustments to completed orders. 

 

No returns, exchanges, or store credit. 

  

   

LOST PACKAGE?

  

We ship providing secure and easy trackable methods of shipping. If your package gets lost in transit we will do everything we possibly can to assist you.

 

We cannot be held responsible for packages once proof of delivery is generated.

  

 

Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.